IT Service Management Foundations: Problem Management.
(eVideo)
Author
Contributors
Published
Carpenteria, CA linkedin.com, 2020.
Status
Description
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Format
eVideo
Language
English
Notes
General Note
10/22/202012:00:00AM
Participants/Performers
Presenter: Shane Chagpar
Description
Problem management done well can improve customer experience, the bottom line, and the products a company creates. Discover tools that can help you truly resolve technical issues.
Description
When problem management is done well, it can create change in a company that improves customer experience, the bottom line, and the products created. In this course, learn what problem management is, how it is performed, how to measure its success, and how to support it in your business. Learn about some of the common terms and roles involved in problem management. Discover best practices for solving problems and how to prioritize projects so that customer experience is the first thing to improve. Explore the tools and techniques that can help you to track, prioritize, identify the root cause of problems, and resolve technical issues with permanent solutions so you can approach the next trouble spot with confidence, instead of panic.
System Details
Latest version of the following browsers: Chrome, Safari, Firefox, or Internet Explorer. Adobe Flash Player Plugin. JavaScript and cookies must be enabled. A broadband Internet connection.
Citations
APA Citation, 7th Edition (style guide)
Chagpar, S. (2020). IT Service Management Foundations: Problem Management . linkedin.com.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Chagpar, Shane. 2020. IT Service Management Foundations: Problem Management. linkedin.com.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Chagpar, Shane. IT Service Management Foundations: Problem Management linkedin.com, 2020.
MLA Citation, 9th Edition (style guide)Chagpar, Shane. IT Service Management Foundations: Problem Management linkedin.com, 2020.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
b839735e-f5e2-af07-83a5-51a6a4eafe85-eng
Grouping Information
| Grouped Work ID | b839735e-f5e2-af07-83a5-51a6a4eafe85-eng |
|---|---|
| Full title | it service management foundations problem management |
| Author | chagpar shane |
| Grouping Category | movie |
| Last Update | 2024-05-20 12:55:14PM |
| Last Indexed | 2024-05-21 00:33:04AM |
Book Cover Information
| Image Source | sideload |
|---|---|
| First Loaded | Jun 13, 2023 |
| Last Used | Mar 17, 2024 |
Marc Record
| First Detected | Aug 03, 2021 02:07:00 PM |
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| Last File Modification Time | May 20, 2024 12:56:06 PM |
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