Person-to-Person Customer Service
(eVideo)
Published
New York, N.Y. : Infobase, [2012], c2012.
Status
Description
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Format
eVideo
Language
English
Notes
General Note
Encoded with permission for digital streaming by Infobase on September 15, 2012.
General Note
Classroom Video On Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Restrictions on Access
Access requires authentication through Classroom Video On Demand.
Description
One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service-a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the "service" in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully.
Target Audience
6 & up.
System Details
Mode of access: Internet.
System Details
System requirements: Classroom Video On Demand playback platform.
Language
Closed-captioned.
Citations
APA Citation, 7th Edition (style guide)
(20122012). Person-to-Person Customer Service . Infobase.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)20122012. Person-to-Person Customer Service. Infobase.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Person-to-Person Customer Service Infobase, 20122012.
MLA Citation, 9th Edition (style guide)Person-to-Person Customer Service Infobase, 20122012.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
Staff View
Grouped Work ID
34e7fe2a-2b5f-c3a7-24f2-cef82edbd32d-eng
Grouping Information
| Grouped Work ID | 34e7fe2a-2b5f-c3a7-24f2-cef82edbd32d-eng |
|---|---|
| Full title | person to person customer service |
| Author | films for the humanities sciences |
| Grouping Category | movie |
| Last Update | 2023-01-17 14:42:32PM |
| Last Indexed | 2024-07-13 23:17:42PM |
Book Cover Information
| Image Source | classroomVideoOnDemand |
|---|---|
| First Loaded | Aug 6, 2022 |
| Last Used | Jun 17, 2024 |
Marc Record
| First Detected | Dec 10, 2012 12:00:00 AM |
|---|---|
| Last File Modification Time | Jan 17, 2023 02:48:04 PM |
MARC Record
| LEADER | 03214ngm a2200529Ia 4500 | ||
|---|---|---|---|
| 001 | 100047819 | ||
| 003 | CVOD | ||
| 005 | 20121211151047.0 | ||
| 006 | m|||||o||c|||||||| | ||
| 007 | vz|czazuu | ||
| 007 | cr|cnannnuuuuu | ||
| 008 | 121210s2012||||nyu020||||||||o|||vleng|d | ||
| 028 | 4 | 0 | |a 47818s|b Infobase |
| 028 | 4 | 0 | |a 47819|b Infobase |
| 035 | |a 100047819 | ||
| 035 | |a (OCoLC)820954189 | ||
| 040 | |a AzPhAEM | ||
| 041 | 0 | |a eng|j eng | |
| 245 | 0 | 0 | |a Person-to-Person Customer Service|h [electronic resource (video)] /|c Films for the Humanities & Sciences. |
| 260 | 3 | |a New York, N.Y. :|b Infobase,|c [2012], c2012. | |
| 300 | |a 1 streaming video file (20 min.) :|b sd., col., digital file +|e instructional materials (online) | ||
| 490 | 1 | |a Customer Service Essentials | |
| 500 | |a Encoded with permission for digital streaming by Infobase on September 15, 2012. | ||
| 500 | |a Classroom Video On Demand is distributed by Infobase for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware. | ||
| 505 | 0 | |a Introduction to Customer Service (3:07) -- The Importance of First Impressions (2:19) -- Being Professional (5:09) -- Dealing With Customers (5:12) -- If Conflict Arises (4:01) -- Credits: Person-to-Person Customer Service (0:39) | |
| 506 | |a Access requires authentication through Classroom Video On Demand. | ||
| 520 | |a One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service-a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the "service" in customer service, thereby ensuring a loyal and ever-expanding base of patrons. This video shows employees how to achieve that goal, using lively animation, no-nonsense explanations, and clear, entertaining dramatizations. Topics include creating a good first impression, developing a professional and outgoing attitude, following customer service procedures in a logical manner, and handling conflict calmly, confidentially, and respectfully. | ||
| 521 | 2 | |a 6 & up. | |
| 538 | |a Mode of access: Internet. | ||
| 538 | |a System requirements: Classroom Video On Demand playback platform. | ||
| 546 | |a Closed-captioned. | ||
| 588 | |a Title from distributor's description. | ||
| 650 | 0 | |a Customer services. | |
| 650 | 0 | |a Business communication. | |
| 650 | 0 | |a Business etiquette. | |
| 650 | 0 | |a Business logistics. | |
| 650 | 0 | |a Communication. | |
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 0 | |a Office practice. | |
| 655 | 0 | |a Educational films. | |
| 655 | 0 | |a Internet videos. | |
| 655 | 7 | |a Videorecording.|2 local | |
| 710 | 2 | |a Films for the Humanities & Sciences (Firm) | |
| 710 | 2 | |a Infobase. | |
| 830 | 0 | |a Customer Service Essentials. | |
| 856 | 4 | 0 | |z Part of the Classroom Video On Demand collection.|u https://cvod.infobase.com/PortalPlaylists.aspx?xtid=47819&wID=277820 |
| 856 | 4 | 2 | |z Cover image|u https://cdnsecakmi.kaltura.com/p/1067292/sp/106729200/thumbnail/entry_id/0_6nsz50ec/version/100001/width/88 |