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This manual teaches seventeen fundamentals for turning any conflict into an opportunity for growth. Beautifully packaged in a graphic, two-color format, Changing the Conversation is written by conflict expert Dana Caspersen and is filled with real-life examples, spot-on advice, and easy-to-grasp exercises that demonstrate transformative ways to break out of destructive patterns, to create useful dialogue in difficult situations, and to find long-lasting...
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Bullying, harassment, and sexual harassment are not acceptable in any workplace, but workers don't always know when they've crossed the line, and victims don't always know how to report it. This episode features dramatized scenarios that provide triggers to help identify these situations, and help employees discuss strategies for reporting and overcoming them.
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From the creator of the popular website Ask a Manager and New York magazine's work-advice columnist comes a witty, practical guide to navigating 200 difficult professional conversations--featuring all-new advice! There's a reason Alison Green has been called "the Dear Abby of the work world." Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don't know what to say. Thankfully,...
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Like Leadership and Self-Deception, The Arbinger Institute's first book, The Anatomy of Peace has become a worldwide phenomenon - not because of a media blitz, movie tie-in, or celebrity endorsement, but because readers have enthusiastically recommended it to colleagues, relatives, and friends. The Anatomy of Peace asks, What if conflicts at home, conflicts at work, and conflicts in the world stem from the same root cause? What if we systematically...
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Ken Sande, author of the bestselling classic The Peacemaker, has long been a trusted resource on the topic of conflict resolution. In Resolving Everyday Conflict, Sande distills his message to the essentials, quickly equipping readers with the tools they need to bring peace to their relationships.
Everyone encounters conflict—whether it be with a coworker, family member, friend, or complete stranger. And yet we all desire
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Deepak Chopra’s passionate new book, Peace Is the Way, was inspired by a saying from Mahatma Gandhi: “There is no way to peace. Peace is the way.” In a world where every path to peace has proved futile, the one strategy that hasn’t been tried is the way of peace itself. “We must not bring one war to an end, or thirty,” Chopra tells us, “but the idea of war itself.”
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An interview with HR consultant Peter Wallbridge explains how understanding the issues and ensuring a code of conduct is the key to managing disruptive employees. Topics include; types of disruptive conduct, handling complaints about colleagues, HR interventions, resolving problems through consultation, open discussion, ground rules, personal standards, respectful discussions, and organizational code of conduct policies.
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Differences in culture and work styles can lead to tension on the job, and it's up to the Manager to resolve the situations. In this episode, Anne and Kim have multiple issues with each other, from personal hygiene and personal space, to insensitive comments and work attire, this relationship is spinning out of control. Finally, Anne takes the lead and starts an open discussion on their differences. Through this conversation and the feedback they...
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Everyone in the workplace is impacted by a complex range of personal circumstances that go on outside of work: things shaped by personalities, relationships, finances, physical, and social environments. Sometimes personal issues are so overwhelming that workplace performance is affected and employees bring "baggage" to work with them. Hosted by one of Australia's leading television and arts industry personalities, Michael Veitch, this film considers...
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One of the major developmental tasks teens face is developing independence from their parents - a transition that may manifest in behavior patterns such as ambivalence, defiance, and full-blown rebellion. In this video, teens express their attitudes toward rebellion, their parents, their schools, society in general, and their peers. Subjects covered include healthy versus unhealthy rebellion, anger issues, the role of parents, differences between...
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Resolving conflict is one of the most important - yet elusive - skills people need. Conflict occurs in all types of situations and can have an enormous effect on productivity and morale. This program teaches six practical techniques you can implement immediately to help you achieve effective results. Topics include looking inwards, identifying other's style, using communication skills, using reflective questions, using positive reinforcement, and...