Having good manners will help you stand out from the crowd and knowing how to act with professional courtesy can help you land a job and succeed once you have your foot in the door. Join Sasha and Sean in Manners Boot Camp: Professional Courtesy as they work to get their etiquette in shape for the professional world of work. Topics include the importance of manners, job interview etiquette, business phone etiquette, and email etiquette.

So many people in sales and service get it all wrong. This program features the 10 core principles of excellent service and the biggest customer turn-offs. Topics in this video include professional image, willingness to help, superb listening, questioning, product knowledge, efficiency, keeping promises, providing extra, solving problems, and opening up to improvement.

We've all experienced it-the frustration of dealing with a company or organization over the telephone. Being put on hold or transferred again and again, often without finding an answer or solution, is enough to drive anyone crazy. Now, switch places-imagine you're being paid to help customers by phone. What can you do to ease their aggravation, address their queries, and solve their problems? If a conflict emerges, how will you untangle it without...

Because career success can depend just as much on getting along with colleagues as it does on job knowledge, this program addresses the issues that most frequently come up when working in groups. Through input from human resources reps, viewers learn how to handle conflict, gossip, and office politics, determine the types of information that should and should not be shared with their supervisors, and understand their organization's chain of command....

One shopper wants a price quote, another needs something that's shelved too high. Two more customers are waiting for items from storage, and there's a huge line forming at the front counter. It's another crazy day in customer service-a department that can make or break a brick-and-mortar business. Whether you're working the sales floor, waiting tables, or running a cash register, you've got to emphasize the "service" in customer service, thereby ensuring...

Mistakes can be disastrous in a corporate setting, where reputation is everything. This episode examines what happens when a mistake on social media goes viral and leads to undesirable publicity. The team descends into chaos as finger pointing and scape-goating take the place of a measured response and ensuring it doesn't happen again.

This episode covers eight of the basic rules in any office and the importance of clearly communicating these to managers and employees. Guidelines on appropriate office attire, personal media, and most importantly employee relationships need to be set as company policy and not be left up to individual managers to decide.

Giving feedback on the management styles of your superior requires a great deal of tact; no one enjoys being criticized. This episode shows how the use of constructive criticism, while not pleasant, can be helpful to all involved in the process. One team member offers direct criticism of her bosses, who then allow the rest of the team to offer the same to her. Her assumption of being loved by her team is soon proven wrong. Not surprising is they are...

The transient nature of the hospitality industry means that employees are often inexperienced, lacking awareness of the basic skills and good customer service techniques that add up to a smooth-running facility. This program uses input from training experts to define the role of the hospitality coach as well as the key factors for effective coaching in this industry. The video lists the main concepts that should be conveyed to staff, and how to determine...

Does giving a typical business presentation put a person in mortal danger? Of course not, but statistics suggest that many people dread public speaking more than they fear death. This program shows students ways to overcome that kind of paralysis and transform it into positive energy. These include thorough preparation (from learning the wants and needs of the audience to scoping out the location at which the speech will take place) as well as starting...