Catalog Search Results
Language
English
Description
Differences in culture and work styles can lead to tension on the job, and it's up to the Manager to resolve the situations. In this episode, Anne and Kim have multiple issues with each other, from personal hygiene and personal space, to insensitive comments and work attire, this relationship is spinning out of control. Finally, Anne takes the lead and starts an open discussion on their differences. Through this conversation and the feedback they...
Language
English
Description
Diversity in the workplace is a requirement for a company competing in a global market. In this episode a team leader hires non-English speaking employees, who must be assimilated into to team. Concerns over the language barrier and professionalism are addressed, and the team assumes responsibility for improving the language skills of the new hires.
Language
English
Description
While negotiating a large contact, a plan to outsource services to another country is a sticking point for the customer who wants no part of it. This episode demonstrates the disastrous effects of poor communication, when that outsourcing stipulation is not know by a team leader who almost blows the deal when she is brought into the equation. The irate customer comes back to the office to confront all involved and has to be reassured that the deal...
Language
English
Description
Change in an organization or to an existing process, is one of the most difficult things to manage. The stress of learning a new process and teaching it to other in the group can lead to conflict and negativity. This episode features the struggles faced by a manager attempting to implement the change and deal with his team's reaction to it.
Language
English
Description
The explanation of concepts and information needs to be accessible to all employees. In this episode, the team leader is impatient and patronizing when explaining things to new hires, but other team members are more patient and creative in ensuring their messages are understood. They follow the four key steps in explaining; engagement, structure, maintaining interest, and ensuring understanding.
Language
English
Description
If not dealt with properly, conflict in the workplace can fester and impact the productivity of the entire team. This episode illustrates the importance of an apology in maintaining a stable wok environment. The team members take part in a company wide "Sorry Day", where they learn about the different forms of apologizing, including empathy and the "fake apology".
Language
English
Description
Human nature makes us want to go toe to toe when we feel someone is unjustifiably venting anger towards us. Knowing how to defuse that anger, instead of fueling it further, is a skill that is highly prized in the business world. In this episode, the team encounters a neighbor irate because his car is blocked in. Language barriers, and the failure to address his issue in a timely manner, escalate the anger until one team member demonstrates his effective...
Language
English
Description
We all get frustrated with our co-workers on occasion, but managing that anger and frustration is the only way to build a successful team. This episode follows the team through a training session to help them manage anger. Anger over the "anger management expert" and an embarrassing role-play exercise prove how necessary the session was.
Language
English
Description
How the induction of new employees is handled, can be detrimental or beneficial to the team. This episode shows how a team leader ignores a new employee seated on a different floor, and is patronizing and demeaning to two other new hires. It's up to the rest of the team to welcome the newcomers to the group by going out of their way to make them all feel appreciated and valued members of the team.
Language
English
Description
Not all employees see their performance in real terms. What happens when management doesn't share the employee's high opinion of themselves? This episode features an employee with an extremely high self-assessment, who becomes defensive and angry at the criticism from her superiors, and a pay cut to boot! It's time for some truthful self examination about her value to the team, and some performance adjustments.
Language
English
Description
Since not many people feel comfortable speaking in font of a large group of people, business presentations are considered to be a necessary evil. This episode features the team taking part in a training session to overcome their fear of public speaking and change their presentations from BLAND to GRAND. Team members are critiqued on their body language and long winded presentations.
Language
English
Description
Mistakes can be disastrous in a corporate setting, where reputation is everything. This episode examines what happens when a mistake on social media goes viral and leads to undesirable publicity. The team descends into chaos as finger pointing and scape-goating take the place of a measured response and ensuring it doesn't happen again.
Language
English
Description
Training an employee for new skills is best done with patience and encouragement. In this episode, an employee is trained in reception skills, and the team leader is overly critical. She then assigns the task of training to another team member, who patiently teaches her co-worker how to address and greet visitors, and how to build rapport and make visitors feel comfortable.
Language
English
Description
This episode covers eight of the basic rules in any office and the importance of clearly communicating these to managers and employees. Guidelines on appropriate office attire, personal media, and most importantly employee relationships need to be set as company policy and not be left up to individual managers to decide.
Language
English
Description
These days, employers have come to realize the importance of a fit workforce. Decreases in insurance claims and sick days make it cost effective for business to invest in the health of their employees. This episode features tips from a personal trainer to help the team with stretching exercises. Viewers can follow along in real time with a shoulder reset, finger and hand stretch, as well as back and neck stretches.
Language
English
Description
On the job stress affects everyone at some point, and the stress of an individual has an impact on all members of the team. In this episode, one member of the groups shares her battles with stress, and a stress relief technique is implemented. The stress level of the entire team is increased when one member abuses the technique - and the result is catastrophic!
17) Removing Tension
Language
English
Description
The focus on office fitness continues in this episode as a personal trainer demonstrates stretching exercises to the team to combat stiff and aching bodies from sitting too long at their desks. After addressing the concerns of possible injuries and lawsuits, the team learns how to avoid tension headaches, and texting thumb.
18) Working Safely
Language
English
Description
Office safety is a bottom line financial issue. Increased insurance premiums, lost time and productivity, and workers compensation claims, all cost companies billions of dollars every year. This episode shows the team engaging in risky behavior and causing accidents. One of the team leaders plans a training session on safety awareness.
19) Making Decisions
Language
English
Description
Addiction takes away the ability to make good decisions. For some people, decision making can be extremely difficult and can sometimes cause anxiety. A healthy lifestyle requires the ability to set priorities and make decisions based on those priorities. Helping viewers learn how to make such decisions that also correspond to their lifelong recovery objectives, this program provides activities that encourage them to differentiate between needs and...
Language
English
Description
A disorganized workspace is the only way some people can be productive, while others need to have everything neat and tidy. This episode explores what happens when one team member decides that the office is so messy that it is becoming a safety issue. Some coworkers resist the massive clean up, but in the end everyone agrees that a clean office is not only safer, but can also increase productivity.