Janet Metzger
Author
Language
English
Description
The reason we need sleep has long mystified scientists, but it's crystal clear that we do need it. In fact, the more we learn about what happens while we snooze, the more we discover new benefits for multiple processes including hormone balance, immune function, emotional health, learning, and memory. Studies show that even one night of disturbed rest leads to measurable impairments, and for this minicollection, we've gathered the most recent research...
Author
Language
English
Description
Why do facts fail to change people's minds? In this audiobook, we examine how we form our beliefs and maintain them with a host of cognitive biases, the difference between intelligence and thinking rationally, and some solutions for how to overcome these obstacles both in reasoning with others and in dealing with our own prejudices.
Author
Language
English
Description
Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the audiobook transcend industry or career level and encourages everyone to contribute. You must go above and...